FAQs

Q- How much is shipping?
A- We Offer FREE Express Delivery: To USA and Rest of World

Q- How long does shipping takes?
A- All orders are shipped within 2-4 business days, M-F

Shipping: U.S. orders will deliver within 4-8 days

Shipping: Rest of World orders will deliver within 4-8 days

Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-4 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A: Simply contact us at kate@popularmercantile.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details
- Your name
- Your email
- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?
A: Please see our refund and Return Policy by clicking on this link: Refund Policy

Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to kate@popularmercantile.com